Privacy Policy — tisu4

This Privacy Policy applies to all personal data processed by tisu4 in connection with your use of the tisu4 platform, accessible at https://tisu4.app, including all associated subdomains, mobile interfaces, live chat systems, and related communications channels.

For the purposes of applicable data protection legislation, tisu4 acts as the data controller in respect of personal data collected from Members and visitors. References to "we", "us", and "our" throughout this Policy refer to tisu4 and its operating entity.

This Policy should be read in conjunction with tisu4's Terms & Conditions, which govern the overall relationship between tisu4 and its Members. Personal data processed in connection with our responsible gaming obligations is further described on our Responsible Gaming page.

tisu4 collects several categories of personal data depending on how you interact with the platform. The categories and typical examples are set out in the table below:

tisu4 does not collect or process special categories of sensitive personal data (such as health data, biometric data, racial or ethnic origin, religious beliefs, or political opinions) unless required by law or expressly provided by the Member for a specific purpose (for example, where a Member voluntarily discloses a health condition in the context of a responsible gaming referral).

tisu4 collects personal data through the following channels:

• Direct submission: Data you provide when you register for an Account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your account settings.
• Platform activity: Data generated automatically as you use the tisu4 platform — including game sessions, sportsbook wagers, navigation behavior, and transaction records.
• Automated technical collection: IP addresses, device identifiers, browser data, and session logs collected automatically by our servers and analytics infrastructure when you access the platform.
• Cookies and similar technologies: Data collected via cookies, pixel tags, local storage, and session storage as described in Section 9 of this Policy.
• Third-party verification services: Identity and age verification data received from KYC service providers and payment processors who assist tisu4 in confirming your identity and processing financial transactions.
• Fraud prevention services: Risk signals and device fingerprint data shared by anti-fraud and AML (anti-money-laundering) technology partners to protect the integrity of the tisu4 platform.

tisu4 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your tisu4 Account, including authentication and session management.
• Service delivery: Operating the casino games (live baccarat, live blackjack, slot gacor (high-payout slot) titles, and other games), sportsbook, and all related platform features.
• Financial processing: Handling deposits and withdrawals via Indonesian banking channels (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), verifying transaction legitimacy, and maintaining accurate financial records.
• Identity verification (KYC): Confirming your identity, age (21+), and residential address to meet our eligibility requirements and comply with applicable anti-money-laundering obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, collusion, bonus abuse, and money laundering on the tisu4 platform.
• Responsible gaming: Monitoring gaming behavior patterns to identify signs of problem gambling, administering self-exclusion and deposit limit tools, and referring at-risk Members to appropriate support resources.
• Customer support: Responding to your queries, complaints, and support requests via live chat and email.
• Legal and regulatory compliance: Meeting our obligations under applicable law, responding to lawful requests from regulatory authorities and law enforcement agencies, and maintaining legally required records.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings.
• Platform improvement: Analyzing aggregate usage data to understand how Members interact with the platform, identify technical issues, and improve the overall user experience.

tisu4 processes your personal data on one or more of the following legal bases depending on the specific purpose:

tisu4 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account data: Retained for the full duration of your Account's active status plus a minimum of five (5) years after Account closure, to meet AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for an ongoing dispute or legal matter.
• Technical and log data: Retained for up to twelve (12) months from collection, after which it is anonymized or deleted.
• Marketing preference records: Retained for the duration of your Account plus two (2) years, to maintain an accurate record of consent and opt-out history.
• Self-exclusion records: Retained indefinitely to prevent circumvention of exclusion agreements.

When personal data is no longer required for any of the purposes listed above and no legal obligation requires its retention, tisu4 will securely delete or anonymize it in accordance with our internal data lifecycle procedures.

tisu4 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share personal data with third parties only in the following circumstances:

• Payment processors and banking partners: We share necessary financial and identity data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your deposit and withdrawal transactions.
• KYC and identity verification providers: We share identity documents and personal data with our KYC technology partners to fulfill our age verification and AML obligations. These partners are contractually bound to process data only as directed by tisu4.
• Game studio and platform technology providers: Game content providers (including Evolution Gaming, Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe) may receive session and technical data necessary to deliver game services. These providers act as data processors under contract with tisu4.
• Fraud prevention and AML services: We share technical identifiers and transaction risk signals with specialized fraud prevention and anti-money-laundering technology partners to protect the platform and its Members.
• Customer support tools: Live chat and ticket management platforms used by our support team receive the data you share during support interactions, processed under strict confidentiality obligations.
• Legal and regulatory authorities: tisu4 will disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by applicable law, court order, or in good faith belief that such disclosure is necessary to protect the rights, property, or safety of tisu4, its Members, or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of tisu4's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer in advance where reasonably practicable.

All third-party recipients of personal data are required to implement appropriate technical and organizational security measures and to process the data only for the purposes for which it was shared.

tisu4's primary Member base is located in Indonesia, and we process the majority of personal data within infrastructure serving the Indonesian and Southeast Asian region. However, some of our technology service providers — including game studios, KYC verification partners, and cloud infrastructure providers — may process personal data in jurisdictions outside Indonesia.

Where personal data is transferred internationally, tisu4 takes steps to ensure that an adequate level of data protection is maintained, including through the use of:

• Standard contractual clauses or equivalent contractual data protection safeguards with the receiving party.
• Transfers only to jurisdictions that provide a level of data protection recognized as adequate, or to service providers that have implemented binding corporate rules or equivalent internal data protection frameworks.
• Technical safeguards including end-to-end encryption of data in transit and at rest.

By using tisu4 and providing your personal data, you acknowledge that your information may be transferred to and processed in countries outside Indonesia as described above.

tisu4 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are described below:

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the tisu4 platform. Disabling other categories of cookies will not affect your ability to play games or make transactions, but may reduce the personalization and marketing relevance of your experience.

tisu4 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and tisu4's servers, ensuring that personal and financial data is never transmitted in plain text.
• Password hashing using industry-standard one-way cryptographic algorithms. tisu4 staff cannot view your password in plain text under any circumstances.
• Two-factor authentication (2FA) available as an optional additional security layer on your tisu4 Account, strongly recommended for all Members.
• Access controls ensuring that personal data is accessible only to authorized tisu4 personnel who require it for legitimate operational purposes, on a strict need-to-know basis.
• Regular security audits and penetration testing of platform infrastructure conducted by independent security specialists.
• Fraud detection systems that continuously monitor account and transaction activity for anomalous patterns indicative of unauthorized access or financial crime.
• Data minimization — tisu4 collects only the personal data necessary for the stated processing purposes and does not retain data beyond the periods described in Section 6.

While tisu4 takes all reasonable and practicable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials. If you suspect that your Account has been compromised, contact tisu4 support immediately via live chat.

tisu4 is strictly an adults-only platform. We do not knowingly collect, process, or store personal data of any person under the age of 21. Our registration process requires all applicants to confirm they are aged 21 or above, and we enforce this requirement through KYC document-based age verification.

If tisu4 discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately close the associated Account, void all wagers, return any legitimate deposits to their source, and permanently delete all personal data associated with that individual from our systems.

If you are a parent or guardian and believe that a minor in your care has registered on or used the tisu4 platform, please contact us immediately at [email protected] so that we can take prompt action.

Subject to applicable law and certain exceptions (for example, where fulfilling a right would prevent tisu4 from meeting a legal obligation), you have the following rights in respect of your personal data held by tisu4:

• Right of access: You may request a copy of the personal data tisu4 holds about you, along with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data held by tisu4 be corrected or updated. You can update most account details directly in your account settings without contacting support.
• Right to erasure ("right to be forgotten"): You may request that tisu4 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations described in Section 6.
• Right to restriction of processing: You may request that tisu4 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You may request that tisu4 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though tisu4 may continue processing where compelling legitimate grounds exist.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please submit a written request to [email protected]. tisu4 will respond to all valid rights requests within thirty (30) calendar days. In complex cases, we may extend this period by a further sixty (60) days with prior notification.

We may require you to verify your identity before processing a rights request to ensure that personal data is not disclosed to, amended by, or deleted at the request of an unauthorized third party.

The tisu4 platform does not contain links to external third-party websites. All navigation within the tisu4 platform is contained within the tisu4.app domain. However, game content delivered by third-party studios (such as Evolution Gaming, Pragmatic Play, and Pocket Games Soft) is streamed from the studios' own infrastructure, and those studios maintain their own privacy and data security practices consistent with their contractual obligations to tisu4.

tisu4 accepts no responsibility or liability for the privacy practices of third-party game content providers beyond the contractual data processing obligations imposed on them by tisu4.

tisu4 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify active Members via email to their registered address and/or through a prominent notice on the tisu4 platform, at least seven (7) days before the revised Policy takes effect — except where immediate changes are required by law or to address urgent security matters.

The version of this Privacy Policy bearing the most recent "Last Updated" date shown at the top of this page is the version currently in effect. We encourage you to review this page periodically. Your continued use of the tisu4 platform after the effective date of any revision constitutes your acceptance of the updated Policy.

Previous versions of this Privacy Policy are available upon written request to [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tisu4 processes your personal data, please contact us using the details below:

• Live Chat: Available 24/7 via the chat widget on the tisu4 platform (accessible after login). This is the fastest way to reach our team for urgent privacy or security concerns.
• Email: [email protected] — please include "Privacy Request" or "Data Rights Request" in your subject line so your query is routed to our data protection team promptly.
• Response Time: Privacy-related email inquiries are acknowledged within 24 hours (WIB, UTC+7) and resolved within 30 calendar days for standard requests.

If you are not satisfied with tisu4's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.